Policies

Returns & Refunds Policy

Effective 25 October 2026 · Applies to orders placed on tajwar.com.pk

We want you to be happy with your order. This policy explains when you can return it and how refunds work.

1. Returns of unopened parcels

You may return your order within 7 days of delivery if the parcel is unopened: still sealed in its original courier packaging, with the seal and packaging intact. No reason is needed.

Once a parcel has been opened, it cannot be returned or exchanged, except as set out in section 2.

2. Damaged, faulty or wrong items

If you open your parcel and find that an item is damaged, faulty, has a stitching defect, is not what you ordered, or is not the size you ordered, tell us within 48 hours of delivery. Please send us:

• your order number;
• clear photos of the problem and of the item's label or packaging;
• an unboxing video, if you have one. It helps us resolve claims quickly.

Once we have verified the problem, we will arrange to collect the item at our cost and, at your choice, send a replacement (if available) or give you a full refund, including the delivery charge you paid.

3. Custom-size orders

Custom-size dresses are stitched to the measurements you give us, so they cannot be returned for a change of mind, even if unopened. If a custom-size dress has a fault, or was not stitched to the measurements confirmed with you, section 2 applies and we will alter, remake or refund it.

4. How to return

1. Message us on WhatsApp at +92 302 4053942 or email info@tajwar.com.pk within the time limit, with your order number and the reason for the return.
2. We will reply with the return address and instructions.
3. For unopened returns (section 1), you send the parcel back to us at your own cost, using any courier. Please keep the courier receipt until your refund is complete.
4. For damaged, faulty or wrong items (section 2), we arrange collection at our cost.

5. Refunds

• We inspect returned parcels within 2 working days of receiving them. Unopened returns must arrive with the seal and packaging intact.
• Approved refunds are paid within 7 working days of approval by bank transfer, JazzCash or Easypaisa, to an account in the name you give us. Because you paid in cash, we cannot refund to a card.
• For unopened returns, we refund the price of the dresses. The original delivery charge and your cost of sending the parcel back are not refunded.
• For damaged, faulty or wrong items, we refund the full amount you paid, including delivery.

6. Refusing a parcel at delivery

You may refuse a parcel at the door if the packaging is damaged or tampered with. Please let us know straight away. Refusing a parcel for no valid reason may mean we do not offer cash on delivery to you in future (see our Cash on Delivery Policy).

7. Your legal rights

This policy does not affect your rights under the Punjab Consumer Protection Act, 2005 or any other applicable law.

8. Contact