Policies

Shipping & Delivery Policy

Effective 25 October 2026 · Applies to orders placed on tajwar.com.pk

We deliver to every city and town in Pakistan served by our courier partners. Every order is paid by cash on delivery.

1. Delivery charges

Delivery is charged per order, based on how many dresses are in it:

The delivery charge is shown at checkout before you place your order and is collected in cash with the order total.

2. Order confirmation

After you place an order, we call or WhatsApp you from +92 302 4053942 to confirm the size, address and total. We only dispatch confirmed orders. Please keep your phone reachable. If we cannot reach you within 48 hours, the order may be cancelled.

3. Dispatch time

• Small, Medium and Large: dispatched 1–3 working days after your order is confirmed.
• Custom size: stitched to your measurements before dispatch. We tell you the expected dispatch date on the confirmation call.

Orders are processed Monday to Saturday, except public holidays. Orders placed on Sundays or holidays are processed on the next working day.

4. Delivery time after dispatch

These are estimates from our courier partners, not guarantees. Deliveries can take longer around Eid, during weather disruptions, strikes or other events outside our control. We will keep you updated if your parcel is delayed.

5. Tracking

When your parcel is dispatched, we send you the courier name and tracking number on WhatsApp or SMS.

6. Receiving your parcel

• Please give a complete address with house number, street, area and a nearby landmark, and a mobile number that will be answered.
• The courier will call you before delivery. If you are not available, they will normally try again. Parcels that cannot be delivered after repeated attempts are returned to us.
• Check that the outer packaging is intact before you pay. If it is damaged or looks tampered with, you may refuse the parcel and tell us straight away.
• If someone else will receive the parcel for you, please make sure they have the cash amount ready.

7. Wrong address or failed delivery

If a parcel is returned to us because the address was incomplete or wrong, or because nobody was available, we will contact you to arrange delivery again. We may ask you to pay the delivery charge again for a second dispatch.

8. International orders

We currently deliver within Pakistan only.

9. Contact