Policies

Terms & Conditions

Effective 25 October 2026 · Applies to orders placed on tajwar.com.pk

These terms apply when you browse tajwar.com.pk or place an order with Tajwar. Please read them together with our Shipping Policy, Returns & Refunds Policy, Cash on Delivery Policy and Privacy Policy, which form part of these terms.

1. About us

tajwar.com.pk is run by Tajwar, located at Chungi Amer Sidhu, Lahore, Punjab, Pakistan. You can reach us on WhatsApp at +92 302 4053942 or by email at info@tajwar.com.pk.

2. Using the website

By using this website or placing an order, you agree to these terms. You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to give true and complete information, and not to place fake orders, orders in someone else's name without their permission, or orders you do not intend to accept.

3. Products, pictures and sizes

• All dresses are ready to wear in Small, Medium and Large, or stitched to your measurements if you choose Custom size.
• We try to show every product accurately. Colours can look slightly different on different screens and in different light, and handwork and embroidery can vary slightly from piece to piece. These small differences are not a defect.
• The pieces included with each dress (for example shirt, garara and dupatta) are listed on its product page. Jewellery, shoes and other accessories shown in photos are not included.
• Size charts are a guide. Please check them before ordering, or ask us on WhatsApp.

4. Prices

All prices are in Pakistani Rupees (PKR) and include any applicable taxes. From time to time we run limited-time offers, such as our launch offer. During an offer, the offer price is shown next to the crossed-out regular price, and it applies to orders placed before the offer ends (31 December 2026). After that, the regular price applies. Delivery charges are added at checkout and shown before you place your order. If a price on the website is clearly wrong because of a typing or technical error, we will tell you before dispatch and you can choose to continue at the correct price or cancel.

5. Placing an order

1. When you place an order, you receive an order number on screen. This means we have received your order. It is not yet an acceptance.
2. We then call or WhatsApp you from +92 302 4053942 to confirm your size (or measurements), address and order total.
3. Your order is accepted, and a contract is formed, when we confirm it with you. Orders placed electronically are valid agreements under the Electronic Transactions Ordinance, 2002.

We may cancel an order before dispatch if we cannot reach you to confirm it within 48 hours, if the item is out of stock, if the address cannot be served by our couriers, if there is a pricing error, or if we reasonably suspect the order is fake or fraudulent. If we cancel, you will not be charged anything.

6. Cancelling an order

You can cancel an order free of charge at any time before it is dispatched by messaging us on WhatsApp or emailing us with your order number. Custom-size orders cannot be cancelled once we have started stitching, which we will tell you on the confirmation call.

7. Payment

We accept cash on delivery only. You pay the full order total, including delivery, to the courier rider in cash when your parcel arrives. Details are in our Cash on Delivery Policy.

8. Delivery

We deliver within Pakistan only. Delivery charges and timelines are set out in our Shipping Policy. Delivery times are estimates and can be affected by courier delays, weather, public holidays and other events outside our control.

9. Returns and refunds

You can return an unopened parcel within 7 days of delivery. Damaged, faulty or wrong items must be reported within 48 hours of delivery. Full conditions are in our Returns & Refunds Policy.

10. Refused deliveries

Refusing a cash on delivery parcel without a valid reason costs us two-way courier charges. If an order is refused without a valid reason, we may decline future cash on delivery orders from the same name, number or address.

11. Intellectual property

The Tajwar name and logo, and the text, photographs and design of this website, belong to Tajwar or are used with permission. You may not copy, reproduce or use them for commercial purposes without our written permission.

12. Our responsibility to you

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure, up to the amount you paid for the order concerned. We are not responsible for losses that were not foreseeable, for business losses, or for delays caused by events outside our reasonable control. Nothing in these terms limits any rights you have under the Punjab Consumer Protection Act, 2005 or any other law that cannot be excluded.

13. Governing law and disputes

These terms are governed by the laws of Pakistan. If you have a complaint, please contact us first and we will try to resolve it quickly. Any dispute that cannot be resolved between us will be subject to the jurisdiction of the competent courts and consumer courts at Lahore.

14. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

15. Contact